Terms and Conditions

Ticket Policy

By purchasing a ticket from UKFLive you agree to these terms and conditions without variation.

UKFLive (the “Site”) provides barcode tickets to allow fast, easy access to events. One ticket is provided per event, regardless of quantity. Therefore the ticketholder and all other members of the party must arrive together, with either a printed e-ticket or mobile ticket. It is the ticket purchaser’s sole responsibility to adequately display the ticket in this manner. Entry will not be granted without a valid UKFLive ticket barcode. You must only purchase UKFLive tickets direct from ukflive.com - any other source of barcode tickets may be photocopies / counterfeits and will not be accepted.

Entry is guaranteed only if: all customers conform with the event terms of admission and age restrictions as stated on our event page, the promoter’s event page or on the ticket itself; and providing that the ticket is presented before the guaranteed admission cut off time.

Use of this purchase site and delivery of mobile tickets is restricted to EU registered mobile phones only.

For events that are not UKF branded, UKFLive acts as a booking agent on behalf of the promoter and as such does not set the ticket price or determine seating locations. In using UKFLive as a booking agent for the promoter’s event you agree to be bound by both parties terms and conditions.

It is the sole responsibility of the customer to update any changes in address, contact phone number or email address. Please be advised that this is performed in the 'My Account' section of the website. If you are experiencing problems please contact us directly.

All tickets remain the property of AEI Media Ltd and each one is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price. The purchaser represents and warrants that the ticket is purchased for personal use only, and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by AEI Media Ltd), and in particular, that the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion (including contests and sweepstakes) or for any other trade purposes.

We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled so it is the customer's responsibility to check tickets before confirmation.

In the rare event of an event being cancelled, UKFLive will make reasonable endeavours to contact the ticket purchaser using the details provided for the purchase. UFKLive will wait for official confirmation and will act to keep tickets already purchased valid for any rescheduled events. Should the customer not wish to attend a rescheduled event or if the event is cancelled permanently then UKFLive will refund the ticket purchaser the face value of the ticket plus the relevant per ticket booking fee. The customer must supply the email address or phone number used to receive the original ticket. For accounting purposes this must be received within 28 days from the date of the cancelled event.

This does not affect your statutory rights.

Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation. UKFLive and its affiliates, successors, licensees or assignees may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

Tickets are sold subject to the venue or promoter's right to alter or vary the programme, due to events or circumstances beyond its control, without being obliged to refund monies or exchange tickets. Also, the ticket is issued subject to the rules and regulations of the venue and any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or promoter to eject you from the venue immediately and without compensation. Please not that UKFLive will offer no refund to customers refused entry or ejected from an event on account of failing to comply with said rules and regulations.

UKFLive shall not accept any further liability whatsoever beyond the face value of the ticket purchased plus the relevant per ticket booking fee.

Permitted Use

You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by UKFLive to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by UKFLive to do so. The content and software on this Site is the property of AEI Media Ltd under international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. You must not remove this notice or these credits, or any additional information contained along with the notices and credits.

Violation of the Terms

You understand and agree that in UKFLive’s sole discretion, and without prior notice, UKFLive may terminate your access to the site, cancel your ticket order or exercise any other remedy available and further remove any unauthorised user content, if UKFLive believes that the user content you provided has violated or is inconsistent with these Terms & Conditions, has violated the rights of UKFLive, another user or the law. You agree that monetary damages may not provide a sufficient remedy to UKFLive for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.


Your information will be held in accordance with our Privacy Policy.

UKFLive is owned and operated by AEI Media Ltd which is based and trades in the UK. AEI Media Limited can be contacted by email on the following address ukflive@aeimedia.co.uk.

Please note this email address will only be monitored by staff working on UKFLive ticketing services and should not be used for any other reason.

All of these terms and conditions are governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction.