Returns

If you are not completely satisfied with your purchase or wish to exchange the item for a different size / colour, please return the item(s) to the following address in their original condition within 14 days of purchase and let us know whether you require refund or exchange and we will issue on receipt of goods. Delivery charges are only refundable if the goods are faulty / wrongly supplied and a refund is made.

Please be sure to include your email and reason for return or contact support [at] ukfmusic.com.

UKF Returns c/o Backstreet International Merchandise Upfront Direct Gate B St George’s House Cape Rd Warwick CV34 5DJ

Please note: We recommend that you send the parcel using a delivery service that insures you for the value of the goods as the items are your responsibility until they are received by us. Please allow time for the item to be delivered to our warehouse before contacting support.

When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the items. We will be unable to accept the return of any items where there is evidence that these instructions have not been followed.