Help FAQ

Will the mobile tickets work on my phone?

The mobile tickets work on most smart phones. To test your phone visit this link ukflive.com/info/mtest on your handset. If you see the barcode you can use mobile tickets. If not, we're sorry the WAP link does not work on your phone, please use the e-ticket option.

Do I have to print my email ticket?

Yes, please print your e-ticket and bring it with you to the event. This allows the barcode to be scanned for fast entry for everyone.

Does everyone I bought a ticket for need to arrive together?

No, to arrive separately just print a copy of your barcode for each group of people. The number of tickets available for entry on your order will be reduced according to the number of people in each.

Can I get a refund or exchange?

We're sorry but UKFLive does not offer exchange or refund on any tickets after purchase. Please check your order carefully before clicking confirm.

Why use facebook connect?

Facebook connect offers a quick and easy way to sign up to UKFLive with less form filling required. Connecting to your facebook account also makes UKFLive more social, making it easy to see which events your friends have bought tickets for and visa versa to help avoid missing out on those essential nights out!

How can I get more help?

If you require more help, you can contact our Support Team by emailing support@ukf.com